Terms of service

Last Updated: 01 March 2026

Welcome to HeavenSent Co. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our site.

1. Overview

This website is operated by HeavenSent Co. Throughout the site, the terms “we,” “us,” and “our” refer to HeavenSent Co. By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions stated here, you may not access the website or use any services.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian to use this site.

  • You will not use our products for any unlawful or unauthorized purpose.

  • You will not violate any applicable South African laws in the use of our service.

3. Products & Services

We strive to ensure that all product descriptions, images, and pricing are accurate. However:

  • Colours may vary slightly due to screen displays.

  • We reserve the right to modify or discontinue products at any time without notice.

  • We reserve the right to limit the quantities of any products.

All products are subject to availability.

4. Pricing & Payments

All prices are listed in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change pricing at any time without notice.

We are not responsible for pricing errors caused by technical or typographical mistakes. In such cases, we reserve the right to cancel or refuse any order placed at the incorrect price.

5. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order if:

  • Fraud or unauthorized activity is suspected

  • There is an error in pricing or product information

  • The product becomes unavailable

If your order is cancelled after payment has been processed, you will receive a full refund.

6. Shipping & Delivery

Shipping times and processing details are outlined in our Shipping Policy.

HeavenSent Co. is not responsible for delays caused by courier services, incorrect addresses provided by customers, or circumstances beyond our control.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

We do not offer refunds for health, hygiene, or safety-related items unless the incorrect product was sent.

Refund requests must be made before the order has been shipped.

8. Intellectual Property

All content on this website — including logos, branding, text, graphics, designs, and digital downloads — is the property of HeavenSent Co. and may not be copied, reproduced, or distributed without written permission.

Unauthorized use of our content is strictly prohibited.

9. Limitation of Liability

HeavenSent Co. shall not be liable for:

  • Indirect or incidental damages arising from the use of our products

  • Losses resulting from delayed shipments

  • Technical errors beyond our control

Our liability shall not exceed the amount paid for the product purchased.

10. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

11. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Changes will take effect immediately upon posting on the website.

It is your responsibility to review this page periodically.